Marquorum pays eligible affiliate commission through a unified monthly payout process. Commission must first become eligible and pass its hold. A visible commission balance can include amounts that are pending, held, below the minimum, or not yet in a completed payout period.
Know the launch payout method and currency
The current payout method is PayPal. Affiliate accounting and payouts use USD, even when the referred customer paid the product in GBP or EUR. The commission event preserves the original customer currency and the separate USD affiliate-accounting evidence.
Add and confirm the PayPal destination through the authenticated payout workflow. Use an address or account that can receive the supported payment type. A destination change is sensitive and can require a fresh sign-in, confirmation link, or human review.
Marquorum does not offer bank transfer, Wise, crypto, or automated alternative payout methods at launch. Do not send payout credentials or request a destination change through an unverified message.
Reach the payout-ready minimum
The minimum payout-ready balance is USD 50. Only eligible, held-complete commission counts toward the payout-ready balance. Pending, disputed, reversed, or still-held amounts do not become ready simply because the total dashboard balance is above the minimum.
When the minimum is not reached, lower eligible balances carry forward. Carry-forward does not forfeit the amount and does not create a fee. It remains in the ledger for a later eligible period.
If the balance appears lower than expected, compare the commission states, hold dates, and adjustments before treating it as a payout error.
Understand the monthly cutoff and target
Payout processing is monthly. The prior month closes at the end of that month for eligible, hold-complete commission. Amounts that become eligible after the cutoff remain for a later period.
A fully ready prior-month payout is targeted for PayPal submission by day 15 of the following month. This is a submission target, not a public guarantee that the recipient will see funds by that date. Provider processing, recipient account status, review, weekends, holidays, and reconciliation can affect final delivery.
The dashboard should distinguish a calculated or carried balance from a payout that is ready, batched, submitted, paid, failed, returned, or adjusted. Read the current state rather than assuming that a date alone proves payment.
Read payout states
A ready payout has met the current eligibility, hold, minimum, destination, and period requirements. A batched payout has been included in an operator-controlled PayPal file. Submitted means the batch has been sent to the approved provider path. Paid means provider evidence has been reconciled to the recipient result.
A failed or returned payout needs attention. Common reasons can include an invalid or restricted recipient account, a provider rejection, or mismatched destination information. A payout can also remain blocked when confirmation, tax, compliance, or security evidence is incomplete.
State transitions remain auditable. Marquorum should not delete the original payout or commission history to make a correction.
Understand fees
The program distribution fee is absorbed by Marquorum. The recipient's PayPal account, currency conversion, withdrawal method, country, or provider terms can still create recipient-side fees outside Marquorum's distribution fee.
Do not describe the payout as universally fee-free. The accurate statement is that Marquorum absorbs its PayPal payout distribution fee under the current policy, while recipient-side provider costs can still apply.
Confirm or change the destination safely
Review the destination shown in the authenticated account before the cutoff. If a change is needed, start it from Marquorum and complete the confirmation step. Do not trust an unexpected email that asks you to send a password, one-time code, or full financial-account details.
An unauthorized destination change, suspected account takeover, or exposed credential requires human support. Contact support@marquorum.com from the account email and state that the request is security-sensitive. Marquorum can pause or review a payout under the approved controls, but public knowledge cannot make that decision.
Report a missing or incorrect payout
Open the payout detail and record the payout reference, period, amount, state, destination summary, and provider reference if one is shown. Compare it with the related commission entries and adjustments. Do not send full PayPal credentials or unrelated transaction history.
Open a verified support case. Explain whether the issue is a missing batch, failed destination, incorrect amount, duplicate, return, or provider-delivery problem. Human support needs the private ledger and provider reconciliation evidence to determine the next action.
If the dashboard says paid but the recipient account does not show the payment, check the exact recipient account and provider activity first, then report the mismatch with the payout reference. A public submission target cannot resolve provider delivery on its own.