Marquorum account controls cover creator identity, public profile, notification preferences, security, application or affiliate state, and access to live offers. Verified human support is available through support.marquorum.com and support@marquorum.com.
The support model is asynchronous human support, and no public response-time SLA is promised. Marquorum does not publish a phone line, staffed live chat, coaching service, or done-for-you promotion service.
Sign in through the official account path
Open Marquorum directly and request the available secure sign-in method. Use the email address connected to your application or affiliate account. A single-use email link is private. Do not forward it, paste it into support, or open it on behalf of someone else.
If a link is expired or already used, request a new one. If you no longer control the account email, contact human support. Knowing a partner code, public profile, commission amount, or payout destination is not enough to bypass identity verification.
Review active security notices and sessions where the account provides them. Suspected account takeover, an unauthorized payout-destination change, or an exposed credential needs immediate human review through the verified support path.
Keep the public profile accurate
Use profile settings to maintain the public display name, creator description, public audience channels, country and contact information that the workflow permits you to change. Do not claim another person's channel, audience, identity, results, or endorsement.
Some fields affect eligibility, attribution, tax, compliance, or payout evidence and therefore cannot be changed as ordinary profile copy. Follow the specific review or confirmation shown for those fields. Your confirmed partner code has separate permanence rules.
If a public channel changes ownership or becomes private, update the account and stop relying on it as eligibility evidence. A profile update does not automatically revise historical applications, schedules, attribution, commission, or payouts.
Manage notifications and consent
Use the account controls to change optional marketing or update preferences. Marquorum must continue to distinguish optional communication from necessary application, security, access, legal, commission, payout, governance, and support messages.
A preference change should confirm the new state and remain auditable. Unsubscribing from optional marketing does not cancel the account or prevent essential service communication. Closing the account does not retroactively erase records that Marquorum must retain for security, legal, commission, payout, dispute, or audit purposes.
If a preference control is unavailable, contact support. Do not treat a failed control as consent to send optional marketing.
Understand restrictions and suspensions
Marquorum can restrict an action or account when required evidence, policy, security, risk, compliance, product readiness, or legal conditions are not satisfied. A restriction can affect promotion, attribution, commission, payout, voting, or general access without rewriting historical evidence.
Read the visible reason and recovery path. Stop the affected action, preserve current records, and provide requested evidence through the verified channel. Do not create another account to avoid a restriction.
Public knowledge cannot decide a restriction or appeal. An authorized person reviews the private facts and applies the current policy. A live-offer outage or paused offer should not be presented as an individual affiliate misconduct decision unless that is actually the recorded reason.
Close the account carefully
Account closure is a sensitive action. Review how it affects sign-in, live promotion, links and codes, pending commission, payout eligibility, ballots, open support cases, data retention, and other people or records connected to the account.
Download any available records you need first. Do not close the account merely to stop optional email or pause one promotion. Those needs have narrower controls. Closure does not promise immediate deletion of ledger, payment, tax, security, legal, consent, or audit evidence that must be retained.
If the effect on pending commission or payout is unclear, stop and contact human support before confirming.
Open a verified support case
Start at support.marquorum.com, choose Marquorum, and sign in through Marquorum if prompted, or use Support from the signed-in affiliate account. The verified product handoff carries only the safe account context needed by support. If support sends an email confirmation link, complete that confirmation before expecting private case access. Opening the email link alone does not create a signed-in support session. In the request, include the affected area, relevant public or account reference, approximate time, and the result you expected.
Do not include passwords, single-use links, session tokens, full payment details, private keys, or unrelated personal records. For product-customer questions about Revenue Scout, choose the Revenue Scout brand so product facts and account context remain isolated.
The canonical case states are open waiting on team waiting on requester resolved closed. Customer-facing labels explain whether the case is open, with support, needs your reply, resolved, or closed. Reply in the same portal or email thread so the history remains connected.
Attach evidence safely
Supported portal formats are PDF PNG JPEG TXT CSV. The maximum upload is 5242880 bytes, which is 5 MiB. Files remain private and must pass a security scan before download.
If the case or reply saves but the attachment fails, use the separate retry path. Do not recreate the entire case. A pending scan is not a clean result and not a rejection. Support should never make an unscanned file publicly available.
Crop screenshots to the relevant area and remove tokens, full payment credentials, third-party personal data, and unrelated messages.
Know when public guidance must stop
Human review is required for account access, application decisions, restrictions and appeals, attribution disputes, commission adjustments, payout destinations and missing payouts, ballot eligibility, privacy requests, legal issues, and security reports. Those questions depend on private evidence or an authorized decision.
When a Marquorum knowledge assistant is active, it remains limited to the exact current approved public Marquorum release. It must not answer from Revenue Scout facts, old support conversations, private cases, or unreviewed drafts. Human support remains the recovery path when the assistant is disabled, unavailable, or required to hand off.